We offer a monetary refund for a 30-day period from the date of delivery. This is only available for devices purchased from STRIO.com. The refund amount will only be for the price of the item, shipping fees and shipping insurance costs will not be refunded.

***Any STRIO products purchased from 3rd party resellers are not eligible for refunds, and instead, fall under the specific refund policy for the store where the item(s) were purchased originally.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return your item(s) must be unused and in the same condition that you received them, and still in their original packaging.

To complete your return, we require a receipt or proof of purchase.

If any item(s) are returned for a refund and are found to be or used in any way, no refund will be processed, and the item(s) in question will not be able to be returned to you as the customer.

Refunds

Once your return is received and inspected to verify it is unused and unopened, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged. If this is the case and you need to exchange it for the same item, please contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, contact us for eligibility.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your returned product to reach us may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

ALL CUSTOMERS ARE REQUIRED TO UNDERSTAND THEIR LOCAL REGULATIONS AND WE WON’T BE ABLE TO OFFER REFUNDS OR REPLACEMENT IF ISSUES ARISE.